Ptcl Deploys Nokia Software Products To Enhance Customer Experience And Service
Among the products rolled out are Nokia Service Management Platform (SMP), which automates and simplifies the entire customer care process, and significantly reduces the time to resolve customer issues while improving accuracy. PTCL Deploys Nokia Software Products to Enhance Customer Experience and Service Nokia SMP was deployed across all PTCL Contact Centers in Pakistan. With this, customer service representatives are more efficient with all relevant information including guided resolution steps – now available on a single pane of glass....